Delivery and Returns
Orders are fulfilled as usual during the lockdowns without major disruptions.
Delivery to mainland UK is free. Orders take between 5-10 working days from payment to delivery, depending on the amount of work required and my current workload.
If you require delivery to another country please contact us for a shipping quote.
Returns are accepted within 14 days after receiving the product(s).
We hope you'll be pleased with your purchase. We recommend that you contact us when you experience any problems. Often issues can be resolved by doing the right thing for the situation, and we can help and assist you in getting the most out of your purchased item.
If you change your mind, and wish to return anything bought from us, we'll be happy to refund or exchange a product providing it's in fully resalable condition. Please note, the buyer is responsible for returning products and this must be done at the buyers cost. Return requests should be made within 14 days after receiving the product(s). To make a return request, you can use the contact form, quoting your order number, or send an email directly at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will issue a full refund to your credit/debit card or PayPal account within a few days. We recommend packing the items well using the original packaging in which they were received, for maximum protection against damage during the return delivery.